LAST UPDATE: 31-03-09
This month from NetSupport Software,
Desktop Alerting Solution - NetSupport Notify V2
PC Remote Control Software - NetSupport Manager
On-Demand Remote Support and Customer Interaction - NetSupport 24-7
Classroom Instruction, Monitoring and Management - NetSupport School
Netmedia, Finland - Partner Profile
Desktop and Asset Management - NetSupport DNA
Desktop Security, Lockdown and Restore - NetSupport Protect
Beth Watson - Employee Profile
Online Support and "My Support" Registration - Sign Up For Free
Web Based Helpdesk Solution - NetSupport DNA Helpdesk
Come and Meet The Team - NetSupport Out & About


Introducing the new addition to NetSupport's product range - NetSupport Notify.

NetSupport Announce Global Launch of NetSupport Notify v2. Click here to read more

Building on the success of our market-leading classroom management solution, NetSupport School, and recently updated NetSupport Protect desktop security solution, NetSupport Notify has been produced to deliver a cost-effective, secure and powerful desktop notification and alerting solution for both school and corporate networks.

The philosophy behind NetSupport Notify is quite simple - namely to provide a method for delivering key information (notifications) to all desktop users across a LAN or WAN instantly. The beauty of NetSupport Notify is its ease of use, installation and ability to be deployed across any environment without the need for configuration changes to an existing network.

White Paper: Cost effective and resiliant enterprise wide notification solutions

Click Here to find out more and to download a free 30-day trial.



NetSupport Manager - the market leader for PC Remote Control now offers full support for Windows, Linux, Mac, CE, Mobile and Windows Vista.

Network World magazine reviewed 9 of the leading Remote Control solutions this year before awarding NetSupport Manager 10 their 'Best of the Tests' award and an "exceptional" rating of 4.7 out of 5. To find out more, read the latest reviews and to download a free 30 day trial copy, please visit www.netsupportmanager.com

View a brief tour of NetSupport Manager 10 here.

NetSupport Manager v10.50 released in October 2008. Click here to find out more.

You may have already invested time and money in a remote control suite that isn't meeting your expectations. So why not take a look at what NetSupport Manager has to offer you?

"NetSupport Manager takes the legwork out of network administration. Our IT department is now much more efficient and productive in solving problems and hence keeping our user base happy. NetSupport Manager enables us to get stuck into the problem immediately, rather than walking there, being stopped or interrupted and having to coerce people from their PCs."

Jason Thomas, Schefenacker Vision Systems Australia


Other NetSupport Manager customers include:







Deliver Instant - On Demand - Support or pre-sales assistance to your customers anywhere in the world utilising any Internet connection. Flexible licensing and no software pre-installation.

The latest version of NetSupport 24-7 now includes :

  • A newly designed and enhanced Operator Console.
  • Support for Remotely Rebooting (and reconnecting to) a customer's PC.
  • PIN Code sessions (issue a customer a code, when entered they connect direct to you).
  • Enhanced MAC OS support for customers.
  • Additional international gateways for even faster remote control.

Try NetSupport 24-7 absolutely free for 14 days.

Click here - and you can be operational within minutes, no functional limitations and available to customise for your organisation.



Click here to find out more and see what the experts say.

 
"We provide on-line help to our customers and we needed to have remote access to their computers. In this sense, NetSupport 24-7 is perfect because our customers, who often are not advanced users, can easily grant us access to their machines thus allowing us to solve their problems quickly.

Additionally, this same remote control feature allows us to update the files required to carry out our services. NetSupport 24-7 is ideal for support Hotlines."

Electromein Informatica

Other NetSupport 24-7 customers include:




Introducing NetSupport School, 14 years in the making, 3 million+ users and a simple proposition - one product - everything you need for complete classroom management.

Take a look at what's NEW in NetSupport School v10.

The latest version of our leading classroom instruction and management solution, NetSupport School 10, has been released and includes full Windows Vista support, Print Management, enhanced Internet Monitoring and Restrictions, Instant Messenger and Keyboard Monitoring, enhanced Classroom Testing and much more. A free 40 PC, 30 day evaluation copy can be downloaded from www.netsupportschool.com.

Why not watch our brief multimedia tour showing you the key features of NetSupport School at use within a typical classroom. Show me.


South African sugar producer Tsb will be keeping delegates on task following the installation of NetSupport School in their corporate training rooms.

The company felt that NetSupport's classroom management solution provided the ideal mix of tools to ensure a productive learning environment for their course attendees.

Tsb Sugar, South Africa

Other NetSupport School customers include:

Partner Profile - NetMedia, Finland

Oy Netmedia Finland Ab, founded in 1993, is a value added distributor specialising in communications and security technology including DSLAMs, switches, CPEs, firewalls and security services, network and service monitoring, WAN optimisation as well as remote control and administration. With offices in Vaasa and Helsinki, Netmedia operates via a nationwide reseller network servicing Telcos and ISPs, both small-to-midsize and large companies, cities and communities, schools and universities. Netmedia is part of the Pan Nordic Inteno Group.



IT assets account for the largest proportion of the overall IT spend, therefore ensuring they are properly managed and maintained becomes one of the highest priority corporate goals for any organisation where TCO (Total Cost of Ownership) is high on the agenda.

NetSupport DNA provides a modular solution offering Hardware and Software Inventory, Software License Management, PC and Network Alerting, User and Change Management, Application and Internet Metering, Software Distribution and a Web based Helpdesk solution.

Network Computing said "...businesses looking for an easily deployed desktop management solution should place NetSupport DNA high on their list. It is far easier to use than many other enterprise-level products and yet provides a range of useful and in some cases unique features and delivers them at a very affordable price."

We are so confident you will love NetSupport DNA, you can download a fully functioning 50 user trial copy for use for a month on your network. To find out more please visit www.netsupportdna.com and see why our product is taking the desktop management world by storm.


"Our Hospital was established in 1869 thanks to the act of love of a family sensitive to the needs of less fortunate children, the Salviati family. It began with a room having four beds and over the years, and thanks to the work of thousands of collaborators, it has now become the present day reality. Our hospital, property of the Holy See, is a charitable work in honour of our Holy Father, a Hospital and Care Institution of a Scientific Nature, projected into the future and in step with today’s progress, while also based on the Christian principles of assisting and respecting individuals, rendering technology more human as a symbol of Christ."
Ospedale Bambino Gesu, Italy


Other NetSupport DNA customers include:



NetSupport Protect is the number one choice of IT administrators and technology co-ordinators to protect Windows® operating systems and desktops from unwanted or malicious changes.

NetSupport Protect provides a secure, reliable and productive computer environment. With its extensive list of security features and intuitive format, NetSupport Protect guarantees that users are getting the most out of their computing experience, whilst safeguarding both the configuration and content on their systems.

NetSupport Protect now includes as standard integrated hard disk protection and roll back technology. In addition to the existing functionality that keeps users on task by locking down desktop configuration, the product now also effortlessly protects your operating system and associated files from accidental or malicious deletion and provides a mechanism for automatic restoration on re-boot.

White Paper: Implementing an effective Desktop Security policy

Click here to learn more and download a FREE 14 day trial.

NetSupport Protect customers include:

Employee Profile - Beth Watson

"I recently joined NetSupport as an International Channel Manager and am primarily responsible for helping to grow our award winning Channel with special emphasis on the Asia Pacific region.

I joined NetSupport because of its reputation- the countless independent awards NetSupport have won over the years stands as testament to this market leading company that designs innovative and ground breaking products. NetSupport products are all developed exclusively by our own staff and this means that customers and resellers alike get the opportunity not only to suggest their ideas for future releases but also to see these suggestions take form.

Prior to joining NetSupport I spent six years within the PTC Channel and from this experience, I truly understand the importance of ensuring that our channel partners are focused on driving customer satisfaction and therefore growing their businesses.

In addition I am well versed in the key issues faced by all IT professionals and just how quickly these change and grow as technology advances! For the last 20 years NetSupport has delivered a myriad of solutions that have pre-empted and answered these key areas of concern and aided over 7,000,000 customers - a truly amazing feat for any company!

In my short time here at NetSupport, I have been overwhelmed by the positive customer feedback from such geographically and diverse markets - from schools, Ministries of Education through to SMB's and large corporates, all who have used our products to improve their efficiency and drive down their total cost of ownership. To me this proves NetSupport products can truly offer a positive impact to any organization regardless of size or market and our distribution channel ensures that the service offered to our customers is second to none.

Ultimately with the onset of globalisation, NetSupport products will grow into new geographies and markets. Therefore if you are a potential partner who is looking for a strong, recognised, innovative company with a stable of solutions that are focused on aiding the management of desktop computers and their customers, please do not hesitate to contact me. "



My Support - FREE automated notifications and updates for your licensed products.

Sign up for FREE to the NetSupport "My Support" service today. If you have a licensed copy of any of our products, once registered you will receive product updates and technical documents direct to your Inbox. When a new version of each product is released you will also automatically have access to your updated license key on release day, and will be able to download your new product setup files without using our normal registration process. Register today.

Telephone Technical Support is available 9am - 5pm (gmt), on +44 (0)1778 382272
Also, why not contact Technical Support via our live Chat service.

Every organisation depends in part on its IT infrastructure to remain competitive and efficient. Minimising the amount of system downtime is essential, together with ensuring an effective solution is in place to assist and support users of IT assets.

Available as a standalone application or as an integrated module of DNA, NetSupport DNA Helpdesk is a powerful and wholly web based solution providing detailed recording and tracking of user Help Requests. NetSupport DNA Helpdesk features advanced implementation of ITIL processes.

Flexible and robust Ticket Management.
Full User Management capabilities.
Integration with NetSupport and 3rd party solutions.
Customisation to suit your individual needs.
Powerful and flexible Reporting.
Escalation and Notification.

Click here to learn more

Developed in accordance with the ITIL® Service Desk function described in OGC's ITIL® Service Support book.

New Version 2.8 now optimised for mobile devices.


NetSupport DNA Helpdesk was voted Service Management Product of the Year by Network Computing. Click here to read more.

Click here to learn more






"After meeting numerous help desk suppliers I was impressed with NetSupport’s solution as this met our needs, allowing all schools and field engineers access to the helpdesk via a web browser. In my opinion NetSupport DNA Helpdesk is very good value for money offering features other products charge a premium for. On top of this support provided for the product is 1st class."

Other NetSupport DNA Helpdesk customers include:

Find out more and download a free 30 day trial here.

Featured Event

BETT SHOW/AWARDS 09

NetSupport staff were once again on-hand to demonstrate the latest developments in their desktop management solutions at BETT09, the world’s largest educational technology event.

And putting the gloss on a busy and productive week NetSupport were named ICT Exporter of the Year at BETT's annual awards night.



Read more

Upcoming Events

BETT 2010
Stand E100 London Olympia
13 January 2010 to 16 January 2010

Service Desk & IT Support Show
Stand 824 London Earls Court
27 April 2010 to 28 April 2010



Phone: +44 (0)1778 382270
Fax: +44 (0)1778 382280
e-mail: channel@netsupportsoftware.com


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